Limited Lifetime Replacement Warranty

Digital Praise is pleased to offer all of our customers a Lifetime Replacement Warranty on all of our Dance Praise dance pads. We will replace Dance Praise dance pads for free for the lifetime of the game. Shipping and handling costs may apply, see below for details.

How Do I Test My Dance Pad?

Running Windows
http://digitalpraise.crmdesk.com/support/answer.aspx?mode=edit&id=148

Running MacOS
http://digitalpraise.crmdesk.com/support/answer.aspx?mode=edit&id=122

Does My Dance Pad Meet Usage limitation?

Lifetime Warranty on Dance Praise dance pads does not cover damage that is the result of misuse, alteration or repair, willful damage, accident, physical damage, abnormal working conditions, flood, fire, negligence or abusive treatment and is limited only to a Digital Praise manufactured dance pad.

A. First 30 Days of Ownership (Standard/Deluxe/Super Deluxe)

No Cost - Free Shipping & Handling

If you have a damaged Digital Praise dance pad(s), or one that doesn't work properly, meets the usage requirements, and has been purchased in the last 30 days, you may be eligible for a free replacement. If your dance pad(s) doesn't work properly, you should first test the dance pad(s). The different procedures for testing a dance pad can be found on our web site.

Running Windows
http://digitalpraise.crmdesk.com/support/answer.aspx?mode=edit&id=148

Running MacOS
http://digitalpraise.crmdesk.com/support/answer.aspx?mode=edit&id=122

The next step is to fill out and send (via email) the Technical Support form found on our web site at http://digitalpraise.crmdesk.com/. Select the Ask a Question option.

Include testing results and other pertinent information as to the problem with the dance pad(s). A copy of your receipt/valid proof of payment will be needed for all items not purchased from our on-line store. These can be scanned/copied and emailed or faxed to 510-372-0197, Attn: Technical Support.

In most cases, you will be asked to agree to send the damaged/defective dance pad back to us. A UPS label will be included in the shipment for this purpose.

B. After First 30 Days of Ownership

Pay Shipping & Handling Only ($10.00 per pad + shipping)

Should your Dance Praise Dance Pad stop working, please print this form and fill it out.

Dance Pad Lifetime Warranty Replacement Form

Send this form, along with the damaged dance pad to:

Lifetime Warranty Replacement Program
Attention: Customer Service
Digital Praise, Inc.
8371 Central Avenue Unit C
Newark CA 94560

Upon receipt of the damaged dance pad, your shipping and handling fee will be processed and your replacement pad will be shipped to you within five business days.

NOTE: For Deluxe and Super Deluxe foam pads, only return the zippered "skin"; retain the foam inserts.

The Digital Praise Warranty and Exchange policy is honored to the original owner of the dance pad and is not transferable. These policies are in effect to protect you, our customer.

The Digital Praise Lifetime Warranty on dance pads does not cover damage that is the result of misuse, alteration or repair, willful damage, accident, physical damage, abnormal working conditions, flood, fire, negligence or abusive treatment and is limited only to a Digital Praise manufactured dance pad.

* Original Dated Retail Sales Receipt.